Frequently Asked Questions:
A large part of our work is done before and after "appointment hours". In the interest of our guests’ health and happiness, we have a strict schedule for feeding, tucking in at night, etc. We prefer to adhere to this schedule and not to disturb our guests. We try to balance our clients’ needs with being considerate of our neighbors since we are a business located in a rural residential area and our own needs. Unlike many other professions we work seven days a week. Our free time allows us to relax and rejuvenate so we may have the energy to properly care for and pamper your cat.
We ask that you use a carrier or harness and leash when arriving and departing, an itinerary with telephone numbers where you can be reached or the telephone numbers of local friends or family in case of emergency.
You are welcome to bring along your cat’s favorite bed or small blanket. If it smells like home and/or you, it will help your kitty settle in. While we recommend not laundering the item before your kitty’s visit, we request that all items are washable so we may wash and “freshen” it as needed. You are also welcome to bring along a favorite toy. We also highly recommend bringing a cardboard scratch pad. We request that you leave your cat’s water and food dishes at home. We prefer to use our own dishes.
Yes, for familiarity and comfort, we prefer to feed your cat’s own food. This helps to avoid an upset stomach and diarrhea cause by a sudden food change. If your cat has special dietary needs we can accommodate that as well. Please write down any special instructions. We even have our own “Kitty Kitchen” where we can prepare special meals.
In the interest of our guests’ health and safety, we prefer cats stay in their suites. If we were to let the cats out to roam, it would defeat the purpose of each suite having its own individual ventilation system. Also, we would need to clean and disinfect the floor in between each cat’s “outing”, just as we clean and disinfect the suites in between guests. Lastly, while all of our entrances have double entry door system, we do not want to chance your kitty sneaking out.